Developing compelling and accretive strategies that provide our clients with the confidence to invest in transformative initiatives is the primary mission of the firm. Our approach which we call transformative strategy development focuses on creating a holistic plan that not only improves cost through performance and productivity improvements, but also drives increased sales and revenue. Expanding our analysis beyond a simple cost analysis builds consensus, drives commitment across operating units, and yields larger benefits. Our approach is designed to incorporate a cross-section of goals and aspirations across the company differentiating Adam Smith Consulting from less objective consulting efforts.
Adam Smith consultants bring deep skills in operations, technology, sourcing, and complex program management enabling the firm to focus on transforming existing operations, supporting corporate development, and crafting new market offerings to improve revenue, cost, customer loyalty, quality, and net income.
Relevant posts from our blog... The Pin Factory
Improving Customer Loyalty with Social Media
Figure 1. Twitter Stream Graph where the subject includes "Toyota" (Image Provided by Neoformix
Most companies are still struggling to deploy VoIP, IP Contact Centers, and Multi-Channel technologies to create a more customer-centric service experience. Meanwhile, Social Media (e.g. Twitter, Facebook, Blogs, YouTube, etc.) is quickly “moving the cheese” again. Executives concerned about customer loyalty… Read more on our blog
Strong Strategy versus Weak Strategy
There maybe examples of a Strong strategy that are elegantly simple, however it has been my experience that Weak strategies begin with over simplified value propositions that are drowned in superfluous analysis.
Strong strategies are developed from the top of the organization down, versus from the bottom up. In the past 15 years I have watched as process improvement approaches… Read more on our blog
Business Strategy drives Strategic Sourcing
I’ve read a number of blog posts recently that suggest outsourcing and offshoring may have run its course as a sourcing strategy. The opinion seems to be that President Obama’s comments about outsourcing in the State-of-the-Union speech are going to lead to a significant change.
Outsourcing has been with us since the beginning of time, and offshoring although a new… Read more on our blog
Genesys versus Cisco When? Where? Why?
This article started as a comment from Ted Forker regarding Cisco UCCE. While every situation is different there are times when Genesys takes the lead over Cisco and vice versa. However, I caution that these aren’t firm rules, rather anecdotes.
Very generally, Genesys definitely wins the battle when integration of multiple hardware companies is the objective. Genesys will work as well whether… Read more on our blog
Innovation can diminish offshore outsourcing advantages
Alan Binder the Gordon S. Rentschler Memorial Professor of Economics and Public Affairs at Princeton University predicts that 25% of US jobs are “offshoreable.“ Offshoring is an attractive solution for business executives because:
- US executives have extreme pressure to increase quarterly profits and offshoring, and specifically offshore labor arbitrage (e.g. taking advantage of lower cost