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Campaign strategy · Business-process improvements

Friend & Burrell

Connecting ingredient education with simpler client and supplier processes.

At a glance

Adam’s role
Campaign strategy and process improvement

Scope
Product education, buyer relationships and business systems

Project type
Food-sector strategy and systems

The challenge

Ingredient language can obscure what is being sold. The campaign direction centres on genuine truffles and clearer understanding of aroma labelling. Alongside that market challenge, repeated manual data entry was adding work to client and supplier processes.

Adam’s contribution

Campaign strategy connects product education with chef advocacy, media and buyer relationships.

Adam Smith Consulting helped simplify manual processes and consolidate repeated data entry into a single entry point. Further business-development work maps the grower-to-buyer journey around an existing CRM.

Delivery & status

Repeated data entry was consolidated to simplify the experience for clients and suppliers. Campaign development continues, while further buyer segmentation and supporting systems remain in design.